Warranty
Henges Flooring Warranty
Our one-year workmanship warranty on everything Henges installs, and how manufacturer product warranties are passed along to you.
PDF1 page220 KB
Warranty & Disclaimers
Know exactly what you're getting — in writing.
Every Henges installation is backed by a written workmanship warranty, and every product we sell comes with honest, plain-language expectations. Read them here, or download the originals to keep with your project file.
5 PDF documents · free to download · no sign-up required
Our CommitmentDownload the signed warranty form
One-Year Workmanship Warranty
For a period of one year from the date of installation, Henges warrants that all materials installed by Henges will be installed in a good workmanlike manner, free from installation defects.
Henges is not responsible for defects in materials or all warranties to the purchaser. Any manufacturer product warranties related will apply and will be passed along to the customer.
The warranties given herein by Henges to purchaser are made expressly in lieu of all other warranties of merchantability, fitness for any particular purpose, or arising from a course of dealing or usage of trade, and all other such warranties are specifically excluded. In no event shall Henges be liable for special, indirect or consequential damage of any kind.
Document Library
Download Your Warranty & Care Documents
The original PDFs, exactly as we hand them out in the showroom. Open one in your browser or save it straight to your project folder.
All Products
General Flooring Clarifications
Conditions that may exist before and after installation — across carpet, ceramic tile, hardwood, laminate, sheet vinyl and luxury vinyl plank.
PDF2 pages277 KB
Hardwood
Understanding Your Hardwood Floors
How wood responds to seasonal humidity, the indoor conditions worth holding steady, and the routine care that keeps it performing.
PDF1 page290 KB
Resilient / LVP
Resilient Floor Education Sheet
What to expect from resilient flooring, exactly what a waterproof warranty does and doesn't cover, and best practices for cleaning.
PDF2 pages789 KB
Natural Stone
Natural Stone Product Disclaimer
Why marble, limestone, travertine, onyx and granite vary by nature — sealing requirements, maintenance, and disclaimed warranties.
PDF1 page104 KB
Take the whole set
Grab all 5 documents at once and keep them with your contract and invoices.
What To Expect
Product Disclaimers by Material
Natural products behave like natural products. Here's what's normal, what's covered, and what isn't — pick a material to explore.
Samples are representations
Every sample shown is a representation of the floor you will receive and may change slightly due to shade variations between production runs.
Scratches, dents & damage
Flooring manufacturers will not accept claims for damage caused by high-heeled shoe traffic, chair legs, furniture, or similar objects that can dent floors.
Humidity affects performance
Humidity levels in a home affect the look and performance of hardwood, vinyl and solid-core products. These floors can be damaged by the presence — or the lack — of moisture.
Review your DesignEd literature
Purchasers should receive and review all DesignEd literature covering the flooring products selected for their home before installation begins.
Ideal Conditions
Keep Your Home Here and Your Floor Will Thank You
Most flooring complaints trace back to swings in temperature and humidity. Holding these ranges year-round is the single best thing you can do for your investment.
45–50%
Hardwood humidity
Relative humidity
68–72°F
Hardwood temperature
Year-round
35–55%
Resilient humidity
Relative humidity
55–85°F
Resilient temperature
Avg. around 70°F
Care & Maintenance
Protecting Your Warranty Day to Day
Routine care is what keeps a manufacturer warranty valid — and what keeps a floor looking new long after it expires.
Best practices
- Sweep or dust-mop your floors daily.
- Vacuum regularly, as often as you would vacuum carpet.
- Use walk-off matting at every entry to catch grit and moisture.
- Apply felt pads to all furniture legs — and clean the pads periodically.
- Clean with the manufacturer's recommended product, per their directions.
- Blot spills as soon as they happen; never let water dry on the floor.
- Keep pets' nails trimmed to reduce scratching.
- Leave the HVAC fan switch on “On” to keep air moving across the floor.
Please avoid
- Never damp-mop or wet-mop a wood floor.
- Do not use a steam mop on resilient flooring.
- Do not wax or polish resilient floors.
- No steel wool, abrasive cleaners, or buffing machines.
- Avoid oil-soap, ammoniated or chlorinated cleaners — they leave haze.
- Never drag heavy furniture or appliances across the floor.
- Skip rubber or foam-backed mats; they can discolor the finish.
- No stiletto heels, spiked golf shoes or sports cleats indoors.
Questions about your warranty?
Our team has been answering these questions since 1932. Reach out and we'll walk you through exactly what your product warranty covers.
Please note: the summaries on this page are provided for convenience. The downloadable PDF documents are the controlling versions, and manufacturer warranties are governed by the terms published by each manufacturer. Nothing on this page creates a warranty beyond what is stated in your signed contract.